component

RESUME INFO TO ADD. Customize to your needs.

Applications: ServiceNow, Workday, Google Workspace, ZOOM, Office365, Active Directory
Hardware: Microsoft Windows, Lenovo laptops, mobile devices

Education: Employee based training program.

Goal: Seeking opportunity to work in a fast-paced team-based environment where I can utilize my current skills, and it also provides growth potential.

 

GOpuffSomething,Brooklyn, NY        1/2025 – 2/2025          yea that’s how fast they let people go :).

Position: Customer service / Sales representative.

Work for a fast paced company has hundreds of micro-fulfillment centers located in the US, UK, and Europe.

• Login using company work portal hosted on myworkday.com.
• Web-based application provides access to time scheduling, reporting and analytics, reports, etc.
• Punctual arrival on site in fast paced team based environment.
• Customer-focused work day, where I focus my time on one individual customer at a time.
• I assist approx. 30 individual customers on a daily basis.
• Based on customer’s requirement may assign 1 to 10 components to each customer.
• Provide information to encourage a 1st time customer to become a repeat customer.
• My fulfillment center is the largest in NY and stocks over 3000 items.
• Utilize column and row environment layout with letter and numbering design for fast access to inventory.
• Implementation of advanced technology to ensure product placed in customer’s component.
• Use technology to follow fastest path to products based on the letter and numbering design.
• Technology scanning of columns, row, and eventually specific products provides for speed and accuracy.
• After correct object is found. Place in customer’s component and move on to next product.
• When all required products are placed in components, components are labeled specific to each customer.
• Team-based environment allows for fast and exciting work days where we support each other when needed.
• SERVICE-NOW Resume blurbs – try to do the following at least once while working there. lol.
• Login to Service-Now with domain based user credentials.
• Opened service-now tickets for tech support and other projects that require tickets.
• Provided updates to service-now tickets when required.
• Updated tech support on computer repair status via service-now tickets.
• Resolve or close completed Service-Now tickets.

 

Thought process behind resume addition design:

Job is to provide customer service to one customer at a time. Each customer purchases at least 1 component. That component can have different customizations (products in store). This is generic to apply to all industries. For example. In car sales you deal with customer service for one customer at a time. If that customer is looking to purchase a car (component), that car can have different customizations (products in car). Apply concepts to any industry and sell yourself up. Even the design of the store. columns (A,B,C,D,E)   row, (A1, B2, etc). Layout designed for ease of use and accurate location of products. (think applying concepts to a job at Amazon)

 

Job intervice quick tips:

Focus discussion of apply principles learned from job to what you want to do especially if new opportunity is a step up.

If you can describe it to sell candy you can describe it to sell cars. Show how concepts apply in both industries.

Your goal is to show them who you will be to them. Expect that you will require training. Say you have learned these basic principles at current jobs and look forward to the training that would help you apply them there.

 

SERVICENOW: It’s an application in your login. Learn it, a lot of companies use it. It can help you get interviews.

• Ask management to let you open a ticket for something that’s broken so you can learn to create, and update a ticket.

 

What is the login: Fname.Lastname2@Company.com

You login to a mobile device with an email address. That email address is most likely associated with a user account. Your user accounts is in an Microsoft Active Directory Domain environment. Most corporate networks require this. The user account also has a mailbox associated with it. The mailbox most likely is on Microsoft Exchange servers or  in the cloud (Office365)